Case Study – UpSignOn x Grand Frais
Securing IT access management for a nationwide fresh food retailer
Grand Frais is a national retailer specializing in fresh food products, operating through:
- a network of stores across France
- critical information systems (internal tools, infrastructure and technical accounts)
- an IT department responsible for maintaining operational continuity and system security
In this environment, controlling access to IT resources is a key challenge. Any loss of control over credentials could directly impact the reliability of systems and the daily operations of the teams.
The challenge
The IT team needed to address several key issues:
- managing a large number of sensitive credentials and administrative accounts
- allowing secure access sharing within the IT team
- reducing the risk of password leaks, especially when employees leave the company
- maintaining strong security without introducing complex administration processes
Today, the IT department manages more than 300 to 400 critical credentials, including technical accounts, infrastructure access and internal tools. Without a dedicated solution, managing these credentials manually was becoming increasingly difficult over time.
Implementing the solution
Why UpSignOn?
Grand Frais was looking for a solution that would be:
- straightforward and efficient, without unnecessary complexity
- highly secure to protect critical system access
- developed in France with transparent architecture and documentation
- easy for the IT team to manage and maintain
Deployment and onboarding
- Rapid deployment within the IT department
- Creation of shared vaults organized by IT scope
- Centralized administration without heavy configuration or complex projects
Key use cases
- Centralized storage of IT credentials
- Secure sharing of access among authorized team members
- Enforcement of strict security policies
Once users are enrolled, they only have access to the vaults relevant to their responsibilities, ensuring clear separation of roles within a multi-site IT environment.
Results and benefits
Key benefits for Grand Frais
- Stronger control over sensitive credentials
- Significant reduction in the risk of password leaks
- High security standards without adding operational complexity
- Increased confidence in the management of critical systems
Most valued features
- Prevention of password export
- Limiting the number of devices per user
- Administrator approval required for adding a new device
- Automatic masking of passwords during screen sharing
Practical examples
- Employee departure: passwords cannot be exported before access is revoked
- Device control: attempts to connect from an unapproved device are automatically blocked
- IT meetings: during screen sharing sessions, passwords remain hidden by default
“Preventing password export is a real security differentiator. Device management also allows us to maintain full control over where and how credentials are used.”
Fabien Gougoux — Infrastructure & Security Manager — Grand Frais